Terms of Service

1. Account Requirements

To use PoppaPing you must provide a valid email address and create an account. You are responsible for maintaining the security of your account credentials. One person or entity may maintain multiple accounts, but each account must have a unique email address.

2. Acceptable Use

You agree to use PoppaPing only for lawful uptime monitoring purposes. You may not:

• Use the service to perform denial-of-service attacks or load testing
• Monitor URLs you do not own or have permission to monitor
• Attempt to circumvent plan limits or abuse the free tier
• Resell access to the service without written permission
• Use the service in any way that violates applicable laws

3. Bitcoin Payments

All paid plans are billed in USD and paid via Bitcoin (on-chain) through BTCPay Server. Key terms:

• Finality: Payments are considered complete once the Bitcoin transaction has settled (typically 1–3 confirmations). Settled payments are final.
• No refunds: Due to the nature of Bitcoin transactions, we do not offer refunds. You may cancel at any time and your plan will remain active until the end of the paid period.
• Overpayment/Underpayment: BTCPay Server handles minor overpayments and underpayments according to its configured tolerance. Significant overpayments will be credited to your account.
• Exchange rate: The BTC amount is calculated at the time of invoice creation and is valid for the duration shown on the payment page (typically 15 minutes).

4. Service Level

PoppaPing is provided on a best-effort basis. We strive for high availability but do not guarantee a specific uptime SLA for the monitoring service itself. We will make reasonable efforts to notify you of planned maintenance. The service checks your endpoints from multiple regions, but network conditions between our check nodes and your servers are outside our control.

5. Plan Changes & Cancellation

You may upgrade your plan at any time. Upgrades take effect immediately. You may downgrade or cancel at any time — your current plan features remain active until the end of the billing period. Cancelled accounts revert to the free plan. Free plan accounts that remain inactive for 12 months may be deleted.

6. Termination

We reserve the right to suspend or terminate accounts that violate these terms, abuse the service, or are used for illegal purposes. We will attempt to provide notice before termination except in cases of egregious abuse.

7. Limitation of Liability

PoppaPing is provided "as is" without warranties of any kind, express or implied. We are not liable for any damages arising from missed alerts, delayed notifications, false positives, false negatives, or service interruptions. Our total liability is limited to the amount you have paid us in the 12 months preceding the claim.

8. Changes to Terms

We may update these terms from time to time. We will notify registered users of material changes via email. Continued use of the service after changes constitutes acceptance of the updated terms.

9. Contact

Questions about these terms? Email support@poppaping.com.